Shipping Information

Delivery Time If you have a time sensitive order, please Contact Us before you place your order so that we can make sure your order arrives on time. Shortly after you place your order with Performance Audio, you will receive an Order Confirmation email to confirm your order details. Please contact us as soon as possible if you notice any discrepancies with your order confirmation. Once your order has been prepared for shipment and ships, you will receive a Shipment Notification email with carrier and tracking information. Performance Audio only ships on business days. Saturday, Sunday, and holidays are not business days. We do not offer Saturday delivery. Performance Audio processes all orders placed by 3:00pm MST the same day. Weekends and Holidays excluded. All in stock orders will be shipped out same day. Out of stock orders and drop shipments will be completed as quickly as possible and Performance Audio will communicate any delays either by phone or email. Performance Audio has spent years developing close relationships with our vendors and most drop shipments are shipped within 24 hours of your order. Free Shipping In the event of a free shipping promotion, all qualifying orders must be shipped complete. Standard ground shipping charges will be applied if your order is split up and shipped as available. Free shipping offer valid for online purchases at listed prices only. Free shipping offer is not valid for orders with oversize or overweight items. Free shipping offer is not valid in Alaska, Hawaii, or outside continental US. Free shipping offer does not apply to APO/FPO and international addresses. If you return your purchase, the cost of shipping will be deducted from any refund or credit. APO/FPO Shipments For APO/FPO customers, all orders are shipped via USPS Priority Mail. Actual shipping charges apply. Expedited shipping is not available for APO/FPO shipments. Carrier Information Shipping methods used by Performance Audio include, but are not limited to: UPS, FedEx, USPS and Truck/Freight companies.

Returns Information

Return Policy Products purchased from Performance Audio may be returned within 14 days of the delivery date. All products must be returned in new condition with complete original packaging and manuals for a full refund. Any products returned that do not include all original packaging and manuals will be subject to restocking fees. Items that cannot be returned include: Any product that is custom configured to your specification Opened software Electronic software downloads Shipping charges All returns must be pre-authorized by Performance Audio. Please contact Performance Audio at 1-800-771-8330 for a return authorization number. After the 14 day period, returns may be authorized at the discretion of Performance Audio, however re-stocking fees may apply. Refunds are issued the same way payment was received and only after the item(s) have been returned and inspected by Performance Audio. If you need assistance in shipping your return or have any questions regarding returns, please feel free to Contact Us. Shipping Charges Shipping charges are non-refundable. These are a hard cost paid to the carrier to get your item to you. If an item is cancelled or refused after an item has shipped, the shipping charges will still apply and in some cases may increase if the carrier charges return shipping service fees. This includes free shipping promotions. Any item returned from a qualified free shipping order will be refunded less the original shipping costs for that item. If your expedited shipment was delivered late or if your shipment was damaged or incorrect please contact Performance Audio at 1-800-771-8330 for assistance. The Performance Audio Web Store Shipping & Return policy is subject to change at any time. We encourage you to review the return policy regularly for any changes.